Frequently Asked Questions

At-home veterinary care keeps your pet relaxed and avoids the stress of travel, busy waiting rooms, and unfamiliar smells. Our mobile vets provide everything from vaccinations and wellness checks to palliative care — all in the comfort of your home. This is ideal for elderly pets, anxious animals, multi-pet households, or owners with limited mobility.

London: Fulham, Clapham, Islington, Camden, Chelsea, Battersea, Notting Hill, Westminster, and more. See London coverage.

Manchester: City Centre, Salford, Didsbury, Chorlton, Stockport, Altrincham, and nearby areas. See Manchester coverage.

If you’re unsure whether we cover your postcode, contact us and we’ll confirm.

Our vets can carry out most non-emergency services at home, including:

• Health checks and wellness exams
• Vaccinations and boosters
• Microchipping
• Script renewals
• Minor wound care and bandage changes
• Nail trimming
• Blood tests and sample collection
• Senior pet care and arthritis management
• Palliative and end-of-life care

If your pet needs surgery, advanced imaging, or hospitalisation, we can refer you to a trusted local partner clinic.

You can find out more about our services here.

Yes — we carry the same vaccines you would receive in a traditional clinic, including core dog, cat, and rabbit vaccinations. We also provide tailored parasite prevention advice for pets in both London and Manchester.

In many cases, we can arrange same-day or next-day appointments, subject to availability. Booking online takes just a couple of minutes, and our team confirms all details before the visit so you know exactly what to expect.

Our pricing is transparent, with estimates provided before your appointment. Costs vary depending on the service and location, but you can view our fees here. Payment is taken at the time of the visit. We accept all major credit/debit cards and offer Klarna “Pay Later” options.

We are not an emergency service. If you think your pet may be in an emergency, please contact a local emergency provider. You can find our emergency care partners on the homepage in the “Emergency Care Partners” section.

• Difficulty urinating or defecating
• Sudden collapse or inability to stand
• Seizures or uncontrolled shaking
• Severe bleeding or wounds
• Trouble breathing or choking
• Persistent vomiting or diarrhoea (especially with blood)
• Swollen or painful abdomen
• Suspected poisoning
• Unresponsiveness or extreme lethargy
• Severe pain or distress

We operate Monday to Sunday from 8am to 8:30pm. Coverage may be reduced during bank/public holidays.

You can book online in under two minutes. Choose your location, service, and preferred time slot. Our team will confirm and send a reminder before the visit.

Yes. Prices shown on our website include VAT unless clearly stated otherwise. Any additional medicine, laboratory, delivery, prescription or referral costs will be explained before treatment wherever possible.

Yes. If medication is prescribed, you may request a written prescription and obtain the medication from another veterinary practice or pharmacy. Medication prices may vary between suppliers.

Yes. We provide written estimates for treatment plans expected to cost £500 or more including VAT, except where urgent treatment is needed for animal welfare. We will also explain likely costs before additional medicines, diagnostics or treatments are provided wherever possible.

Yes. After treatment, you will receive an itemised invoice showing the consultation fee and any medicines, vaccines, laboratory costs, delivery charges, prescription fees or other services provided.

The consultation fee includes a home visit within our service area, a veterinary examination, discussion of findings, and advice on next steps. It does not include medicines, vaccines, laboratory testing, written prescriptions, follow-up visits, referral, surgery or emergency treatment unless specifically stated.

Please contact us as soon as possible if you need to cancel or rearrange. Late cancellation or non-attendance fees may apply. Full details are set out in our Terms of Service.